You can check APIs or Appacitive Servers status page at status.appacitive.com for any updates about downtime or connectivity issues.
If you've read the documentation and are having some trouble, please feel free to get in touch with us - we would love to help.
If you want to file a support request, feature request, or suggestion, our support site is for you. In addition to private support requests, we also have articles, public discussions and FAQs located there.
Lastly, feel free to email firstname.lastname@example.org - this will create a ticket at our support site and alert us.